Benefits/Perks

Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment

Company Overview

D3/A-OK Appliance Service has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in Colorado Springs, Colorado, we receive unparalleled support and training to service their trusted brands, including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir. We regularly service elite brands such as Wolf, Sub Zero, Bosch, Miele, and many more.

Job Summary

D3/A-OK Appliance Service is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests and customer complaints, as well as the coordination of our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

Receive incoming and make outbound calls/ texts in a professional and courteous manner
Schedule customers, collect payments and billing
Assign jobs based on routes and driver location.
Customer data entry
Proactively gain and fully understand our portfolio of products and services.
Must effectively handle multiple tasks at the same time while being consistently interrupted by phone calls, emails, and competing priorities
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

Qualifications

Prior customer service experience
Previous experience in Appliance Repair background major plus point.
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently

Compensation: $14.00 - $21.00 per hour

Refrigerators, stoves, dishwashers, washers and dryers are some of the things taken for granted that greatly impact our everyday lives.

They make things convenient and easy, but when something goes wrong people need a reliable appliance partner they can count on. We're that partner!

Our work is more than just an appliance. We do this to help our neighbors and communities. So, the people around us can have the conveniences they deserve.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

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Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)